Airport Terminal Operations & Management

Airport Terminal Operations & Management

Course Overview Any organization that works on the terminal as well as landside of an airport, should ensure that all personnel is trained as well as equipped to work in those regions. There are numerous tasks that are performed on the terminal and an understanding of is basic for a productive conduct of tasks and the assistance of traveller movements. . All our courses are designed to fulfil most of the requirements for you to start your career in the Aviation industry. The course gives a good understanding of the complexities of running an airport terminal and the regular issues confronted by the terminal personnel in their regular works. Moreover, participants will research the different segments of terminal activities and the way in which they collaborate to form an operational system, as per the controls and industry best practices. A must course for the enlistment of new representatives and in addition for the current workers who wish to upgrade their insight and advance in more senior positions as well as accept leadership roles.

After completion of this course, you can:
  • Clarify the passenger terminal planning ideas, zones, and operations
  • Understand the standard working strategies in dealing with a proficient airport
  • Recognize the main drivers of customer satisfaction
  • Recognize the main areas for perfection in airport terminal operations
  • Implement best practices to address ordinary issues confronted by airport users
  • Gain practical knowledge to manage the various challenges faced by airport stakeholders

What You Will Learn

This course equips you with better skills for a successful career in the airline & aviation industry. Today, airports are in search of the trained employees for jobs involving baggage handling, customer service, cargo handling, and ticketing. Considering all the demands, Flying Academy offers you comprehensive, in-depth training in every aspect of airport terminal operations and management. This helps you with knowledge of the complexities of running an air terminal; normal difficulties looked by terminal managers and Airport Terminal Operations and Management Systems. Yes, Aptech prepares you holistically in all parts of airplane terminal activities and on board. On completion of this course you will be able to work at Air Vistara, GoAir, Indigo, JEt Airways, SpiceJet, Gulf Air, Emirates, British Airways etc or any Airport or an Aircraft organization anywhere in the world. This knowledge will give you wings to fly and achieve your dreams.

Airport Terminal Operations & Management Course

Duration : 322 Hrs / 13 months

Course Covers:

Semester 1 – Persona management, Soft Skills, Principles of Aviation, Customer Service for Global Clientele, Aviation Operations, Resource Management at Airports, Load & Trim, Cargo & DGR, Flight Scheduling, Airport Ramp Management

Semester 2 – In-flight Service, In-flight safety & security, Passenger handling, Security & Legislation, Ancillary Services, Airline & Airport Organization, Air Fares & Ticketing

Our Team

Mrs Himani Jain


Ms Shweta Mahajan

Senior Aviation Expert

Ms Shweta Jha

Management Trainee

Capt Dhanesh Bhati

Management Trainee

What Students Say

I am happy that Flying Academy has helped me to fulfill my dream. This is a good institute, which has amazing faculty and they are quite cooperative. In addition, I the atmosphere here is extremely positive. Placement department provides the best assistance to students.

Radhika Madaan

I am extremely satisfied with the ambiance and the manner of teaching. Flying Academy assisted us to accomplish my goals. I am self-assured that I can serve in the aviation industry.

Geetanjali Singh

I am thankful to the trainers here who have helped me to better my communication skills and assisted me in improving my personality. I am satisfied after doing a Cabin Crew course.


Connect With Us

If you think, we are capable of fulfilling your dream, then give us the chance to prove ourselves and make you the best.

  • C20 Sector 2 Noida, Uttar Pradesh, India
  • +91-997-1269-333 / (0120) 4263999

C20 Sector 2 Noida, Uttar Pradesh, India